SHIPPING & RETURNS

Do You Ship Internationally?
Yes, we ship worldwide.

How Long Is Shipping?
To the United States: Estimated delivery time is 7-12 days.
Rest of the World: Estimated delivery time is 10-15 days.

How Do I Track My Orders?
You can track the status of your package on our Order Status page. A link to this page will be sent to you immediately after you place your order.

EXCHANGES & REFUNDS

How Do I Exchange or Get a Refund?
If you're not satisfied with your purchase, we're here to help! You can exchange or receive a full refund for any unopened and unused items within 30 calendar days from the date you received your item. Please note that the buyer is responsible for return shipping if the product is not defective. After 30 days, we will not offer refunds under any circumstances. If you have any issues, contact us at info@bornorth.com

What If My Package Is Lost or Stolen?
We are not responsible for lost, stolen, or undelivered packages. Once the package is assigned to your local post office, we no longer have control over it. The post office will handle the delivery.

What If I Receive a Damaged Product?
We will refund or replace any damaged product, no questions asked. Please email us at info@mooyeestore.com within 30 days of receiving the item. After 30 days, we will not be able to process refunds.

What About Replacements?
We will replace any damaged product upon request. Please contact us at info@mooyeestore.com within 30 days of receiving your item. Refunds or replacements will not be available after 30 days.

CANCELLATION & MODIFICATION POLICY

Can I Cancel My Order?
If you wish to cancel your order, please contact us within 12 hours of order confirmation at info@mooyeestore.com

Can I Modify My Order?
You can make changes to your order within 12 hours of purchase, provided your order has not yet been fulfilled.

How Can I Pay for My Order?
We accept all major credit cards, including Visa, Mastercard, and Apple Pay.

Will I Be Charged International Bank Fees?
Our default currency is USD. Your bank will use the current exchange rate when processing the transaction. Additional fees for international transactions may apply. Please contact your bank for more details on any potential charges.